In addition to OuluBot, you can contact Oulu10 and ask about city-related topics via telephone, email and our social medias. Below are the channels through which you can contact us.
Oulu10 Customer Service Telephone
You can ask questions on the City of Oulu's services from the customer service. If needed, you will be redirected to a specific branch specialist.
08 5585 5800
(please always check up-to-date service hours on the Finnish version of this website, by changing your language option from the top right corner)
Monday - Friday
8.00 - 16.00
You may send email to the customer service to the address: firstname.lastname@example.org.
Secure Messages through Suomi.fi
Secure messages through Suomi.fi
After identifying yourself, you may send messages through Suomi.fi in their Messages service. Suomi.fi Messages is a secure messaging service.
Messages will be responded to by the Oulu10 customer service.
Identify yourself into the Messages service of Suomi.fi. Select the receiver of the message to be: Oulun kaupunki ("The City of Oulu") and the service or topic of the message: Oulun kaupungin keskitetty yleisneuvonta ("The City of Oulu's Centralized General Guidance").