Services in the City of Oulu - Villa Victor English - Oulun kaupunki

Services in the City of Oulu Services in the City of Oulu

Information Centre


The one-stop customer service of the City of Oulu provides information, guidance and counselling on all services offered by the city in Oulu10 service desksby phone or e-mail. On demand, enquiries are forwarded to other municipal experts. The services are available in Finnish, English and Swedish and Oulu10 is opened every working day from 8am - 4pm.

Information and assistance in different languages

Personal native language advisors provide assistance at Oulu10, Torikatu 10. Guidance is available in Chinese, Arabic and Thai.

  • Chinese: Mondays and Tuesdays, from 3-4pm, tel 050 911 0436,
  • Arabic: Wednesdays from 3-4pm, , tel 050 911 0279,
  • Thai: Thursdays from 3-4pm, tel 050 406 3296,

Info bank

The Info Bank website contains important basic information for immigrants on Finnish society and opportunities in Finland.

Summary of the Services Offered for Immigrants by the City of Oulu 


Immigrant services (social and health services)

The refugees received in accordance with the City of Oulu reception agreement as well as returnees from the former Soviet Union are offered social and health care services through Immigrant services.

In accordance with Finnish law, social integration services are provided for three years for immigrants who enter the country as refugees and for six moths for returnees. After the initial period, immigrants can contact Social and Family Services as well as Health Services for the social welfare and healthcare services provided by the city.

If you are not a refugee or a returnee from the former Soviet Union, for social welfare and healthcare services, please visit Social and Family Services and Health Services.

Address: Kauppurienkatu 8 B, 4. krs., Oulu

Postal address: PL 61, 90015 Oulun kaupunki
Telephone: 050 347 5745
Fax: 08 5584 1871