Urban Environmental Services
Urban Environmental Services is responsible for
- strategic land use planning and guidance (master planning)
- urban planning and technical services
- development of urban structure
- construction control, permit, supervision and coercive measure services
- regional environmental services
- water supply (Oulu Waterworks)
Directors
Urban and Environmental Services
Public Utilities
Environment Building Service Point is closed until further notice
As the customer service desk is temporarily closed, Oulu10 Customer Service is available to assist you
by phone at +358 8 558 558 00,
by email at oulu10@ouka.fi,
or in person at Torikatu 10.
You can also make a video call to Oulu10 Customer Service from the customer service terminal at the Environment Building.
Environment Building Service Point
Environment Building is located in Taka-Lyötty near the city center. There are half-hour and three-hour free-of-charge parking spaces (a parking disk required).
Register at the customer service desk, which is located on the right upon entering. You will be referred to a specialist or the specialist will meet you in the lobby.
The customer service will help you with geographic information of the city of Oulu area (so-called map and real estate matters), for example by advising on the interpretation of maps and providing map extracts. In other matters, we recommend contacting our customer service by phone or email to address your matter.
Street Address
90140 OULU
Oulu, Finland
Opening hours
Monday - Friday
8.00 - 16.00
Opening hours may vary. Please see exceptions to opening hours on the Finnish website or by contacting customer service.
Telephone
Environment Building Customer Service
044 7030 009
Mail address
PL 32
90015 OULUN KAUPUNKI
Accessibility
The route to the main entrance
- 3 accessible parking spaces are located outdoors over 10 m from the entrance. The width of the parking spaces is at least 3.6 m.
- The pick-up and drop-off area is located in the vicinity of the entrance (max 5 meters), giving easy access to the main entrance.
- The route to the entrance is even, adequately wide and illuminated.
Main entrance
- The entrance stands out clearly and is illuminated. There is a canopy above the entrance.
- The doors connected to the entrance stand out clearly and the glass doors have contrast markings. Outside the door there is sufficient room for moving e.g. with a wheelchair. The door opens automatically with a button.
- There are thresholds over 2 cm high at the entrance.
In the facility
- The customer service point is on the entrance floor.
- The customer service point has directions to the different facilities.
- The doors in the customer service point stand out clearly. The glass doors have contrast markings.
- The waiting room of the customer service point does not have a queue number system. There are seats in the waiting room.
- The customer service point has a portable induction loop.
- The customer service point has a toilet marked as accessible on the same floor.
Fees
Urban and Environmental Services
Urban and Environmental Services determines the fees, tariffs and invoicing bases of their branch and puts forward a proposal to the authorities on parking tickets.