Oulu Waterworks Contact Information
Customer Service
You can reach our customer service via phone, e-mail or with electronic forms and the Vesitili service.
You may also book an appointment by calling the number 08 558 43800.
Phone service times:
Customer Service
Contracts, orders, inquiries, malfunction reports:
asiakaspalvelu.oulunvesi@ouka.fi, tel. 08 558 43800 (Mon-Fri 9.00-13.00, 13.00-16.00 your call will be picked up by Oulu10 customer service)
Water invoicing
Vesilaskutus.oulunvesi@ouka.fi
tel. 08 558 43815 (Mon-Fri 9.00-13.00)
Technical support
Water and sewage junction design:
tel. 08 558 43888 (Mon-Fri 9.00-11.30)
Payment arrangement and terms of payment
Monetra Oulu Oy: tel 044 703 0731 (Mon-Fri 9.00-16.00)
Malfunction on-call service
Reports requiring immediate maintenance outside service hours to: tel. 044 703 3800.
Staff Contact Information
Pipe data for designers
The underground pipe data must be investigated in all underground design, construction and research before starting operations. The map excerpt presents all the water maintenance networks of the area. Plot pipes are the responsibility of the plot owner.
You may order an electronic map excerpt from Oulu Waterworks.
Other contact information is found from Oulu’s phone directory (in Finnish).
Oulu Waterworks invoicing address
Oulun kaupunki
Oulun Vesi liikelaitos
EDI ID: 003701876901150
PL 5016
02066 DOCUSCAN
Online invoice information
Operator: CGI Suomi Oy
Intermediary ID: 003703575029
EDI ID: 003701876901150
Further information about invoicing from the city of Oulu’s invoicing instructions www.ouka.fi/invoicing
Adress
Postal address: PL 35, 90015 Oulun kaupunki
Visiting address: Kasarmintie 29
E-mail: oulunvesi@ouka.fi
Visiting tours
Visiting tours to purification plants are organized together with Oulu Waterworks production manager or other comparable production foremen. Customer service will help you reach the right people.